If you have altered or otherwise customized your product in a manner that is permanent (embroidered, heat press, vinyl sticker, etc.), then returns or exchanges will NOT be accepted under any circumstance, so another solution must be reached for warranty coverage.
We offer a 7-day satisfaction guarantee . We want you to be happy with your purchase. If you are unsatisfied with your purchase, please let us know why you don't like it, and we are glad to accept a return within 7 days of the date of receipt. Contact us to get an RMA number. Buyer pays return shipping, with tracking. Refunds are less original shipping cost. (Please note: satisfaction guarantee applies only to products purchased directly from glamrgear.com; not to products purchased from any retail outlet.)
We provide a 12-month warranty from the date of purchase for our products (except those specifically exempted on the product page), and 6-months for the top bar. The warranty covers manufacturing defects only. Not covered: wheels (we strongly suggest you roll on all 4 wheels whenever possible, do not drag wheels up/down stairs, roll over uneven terrain such as gravel, cobblestone, etc., try to avoid carpeting with any noticeable pile, check for other obstructions, such as hair, before continuing to use the bag), and no more than 50-lb weight including bag), damages caused by any misuse, transportation, normal wear and tear, prolonged exposure to extreme temperature or sunlight, or any damage caused by accident. The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. This condition is normal and is not covered by the warranty. If it occurs, please let us know, as we do have some tips and remedies that we can provide to help reduce or eliminate the leaning. We try our best to have consistency with the fabric and other parts, but we can not and do not promise or warrant that the product will be or remain cosmetically flawless. Please note that the top bar is for hanging garments only, and the extensions are not intended for hanging anything except the uHide® privacy curtain. Warranty coverage is for repair or replacement (just pay shipping), as determined case by case (photos may be requested). Please contact us for satisfaction guarantee or warranty service for RMA number (if you purchased from a retail outlet, please contact that outlet first for warranty service, then they will contact us). If you do not have the original shipping box (for a Changing Station™), then it will be necessary for you to purchase the item again. Once you receive the new item, please ship the original item back to us using the new shipping box. As soon as we receive the return, we will issue a refund of the new purchase.
Each bag has passed quality standards inspection. This warranty is non-transferable and covers only the original buyer from the date of purchase. Proof of purchase may be required. Please check your bag upon receipt.