If you purchased your products through a Retail store or a distributor, and not directly from glamrgear.com, please contact that merchant for return/exchange. If you have purchased from glamrgear.com, please e-mail us at firstname.lastname@example.org to initiate your return.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (and free of smoke smell). It must also be in the original packaging.
If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We highly recommend that you use a shipping method that has a tracking number.
Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable.
Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
To return your product, you should mail your product to: Glam'r Gear, 3804 SW Windjammer Ct, Lees Summit, MO 64082
If you do not have the original shipping box, then it will be necessary for you to purchase the item again. Once you receive the new item, please ship the original item back to us using the new shipping box. As soon as we receive the return, we will issue a refund of the new purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
We process exchanges the same as returns. For exchanges, simply purchase the new item (including new shipping cost). You may either wait for your refund first, or purchase the new item now.