We recommend that you check/clean wheels often, and try to avoid rolling your bag through carpeted areas, unless it is very low pile carpeting. Sometimes, carpet fibers and/or hair may get stuck in the wheels, and it could cause them not to roll. If you continue to move your bag when a wheel is stuck, it will cause damage to the wheel and potentially to the frame of the bag, itself, which is damage not covered by warranty. Clear any obstructions immediately before continuing to roll the bag.
Please try not to roll your bag over rough terrain, and absolutely do not drag it up/down stairs.
If you do need to replace the wheels, we offer them for sale!
The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. Shifting the garments to redistribute the weight often helps with this.
Also, the bag, itself, is a soft-cover duffel, and all sides are pliable. It's possible that during shipping or use, one or both of the sides may have been slightly bent, causing the bars, in turn, to lean. It's just a simple matter of bending the sides back to a completely perpendicular (90-degree) position with the bottom of the bag. Please send an image with both side bars up, but no top bar, to email@example.com. That image should be from a straight-on angle, showing the entire bag, bottom to top with the thermal pouch side facing the camera.
Glam'r Gear has never made the claim that the bars won't lean. It's a soft-cover duffel with telescoping bars, and it can and will happen sometimes. However, some simple adjustments make a big difference!
Update, March 17, 2018:
We've seen lots of photos of girls sitting on the bag. While it's definitely cute, we would advise NOT to do this, as that is verylikely to cause the bars to lean!
Yes, that is normal. It would require a larger hinge in order to prevent this, and a larger hinge would not fit back in when you slide the extensions back in to put the bar away. It does not affect function in any way, since that part of the bar is intended only to hang the curtain.
The fabric for both the black Changing Stations as well as the colors/sparkly ones is quite durable, and has been tested under extreme temperature conditions. The fabric does not rip/tear unless it's snagged on something then forced, the same as any bag of any material.
Sure! Just place the order for the accessories and in the 'Special Requests' text area on the 'Cart' page for the new order, ask us to combine your orders. As long as your accessories can fit inside the bag, we'll refund the shipping on the new order and combine ship them!
If glamrgear.com has a sale or coupon within 7 days after the date of your purchase, we will match the deal and refund the difference in price. Such request to match the price must be made while the new sale or discount is still active.
If the offer is a "BOGO," then you must pay shipping on the item to redeem the offer. If you have used a monetary discount on the original purchase and wish to redeem the "BOGO" item, then you'll need to repay that monetary discount, and pay shipping on the "BOGO" item (as coupons do not stack, so you would have had to choose one offer or the other).
We do not match prices with any 3rd-party merchant, including retail stores, flash sale sites, or online vendors.
Clearance, inventory-reduction, show specials, and major holiday sales and promotions (such as "Black Friday") are excluded from this policy.
To participate in any "show special," you must be physically attending that show and place the order on site.