We had some early prototypes in other colors. Presently, we have black, pink, silver, and blue available for purchase. Other colors seen may be archived images of early prototypes that are not available.
The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. Shifting the garments to redistribute the weight often helps with this.
Also, the bag, itself, is a soft-cover duffel, and all sides are pliable. It's possible that during shipping or use, one or both of the sides may have been slightly bent, causing the bars, in turn, to lean. It's just a simple matter of bending the sides back to a completely perpendicular (90-degree) position with the bottom of the bag. Please contact us at email@example.com if you'd like a demonstration video of how to apply this fix. Please send an image with both side bars up, but no top bar. That image should be from a straight-on angle, showing the entire bag, bottom to top.
Glam'r Gear™ has never made the claim that the bars won't lean. It's a soft-cover duffel with telescoping bars, and it can and will happen sometimes. However, some simple adjustments make a big difference!
Yes, that is normal. It would require a larger hinge in order to prevent this, and a larger hinge would not fit back in when you slide the extensions back in to put the bar away. It does not effect function in any way.
The fabric for both the black Changing Stations as well as the colors/sparkly ones is quite durable, and has been tested under extreme temperature conditions. The fabric does not rip/tear unless it's snagged on something then forced, the same as any bag of any material.
Sure! Just place the order for the accessories and then email us, firstname.lastname@example.org , to ask us to combine your orders. As long as your accessories can fit inside the bag, we'll refund the shipping on the new order and combine ship them!
If glamrgear.com has a sale or coupon within 7 days from the date of your purchase, we will match the deal and refund the difference in price. Such request to match the price must be made while the new sale or discount is still active.
We do not match prices with any 3rd-party merchant, including retail stores, flash sale sites, or online vendors.
Clearance, inventory-reduction, and major holiday sales and promotions (such as "Black Friday") are excluded from this policy.
We strongly advise avoiding rolling your bag through carpeted areas, unless it is very low pile carpeting. Sometimes, carpet fibers may get stuck in the wheels, and it could cause them not to roll. If you continue to move your bag when a wheel is stuck, it will cause damage to the wheel.
Please do not roll your bag over rough terrain, and do not drag it up/down stairs.
If you do need to replace the wheels, we offer them for sale!