We recommend that you check/clean wheels often, and try to avoid rolling your bag through carpeted areas, unless it is very low pile carpeting. Sometimes, carpet fibers and/or hair may get stuck in the wheels, and it could cause them not to roll. If you continue to move your bag when a wheel is stuck, it will cause damage to the wheel and potentially to the frame of the bag, itself, which is damage not covered by warranty. Clear any obstructions immediately before continuing to roll the bag.
Please try not to roll your bag over rough terrain, and absolutely do not drag it up/down stairs or curbs (this will void the warranty), and be careful not to accidentally drop the bag, such as when unloading from your car.
Whenever possible, roll your Changing Station on all four wheels, evenly distributing the weight (rather than tipping and rolling on the back two).
If you do need to replace the wheels, we offer them for sale!
Great question! In essence, the bags are soft-sided duffels, and by design all of the sides are semi-pliable. When creating the bag, we were seeking a balance between durability and light-weight. Sure, we could have designed them to be built like tanks, but the empty weight would simply, then, not be acceptable!
That said, if the long side of your bag has bent, simply push it back into proper position, and you'll be good to go! As long as the sides are not repeatedly bent back and forth, they will retain their strength. IF the side support has somehow broken, please email us at firstname.lastname@example.org with a photo and your order number, we'll review, and we have a fix for that as well.
To help prevent the sides from bending in the first place, please do not carry the bag on your side, where it might be resting on your hip. Instead, use the handle on the top of the bag (opposite side from wheels) to carry the bag. Also, be careful when loading in/out of your car. We think it's absolutely adorable when we see photos of little dancers sitting on or playing inside the bags.. but this is a BIG NO-NO! Our bags are not designed for this, and this can also lead to the sides bending or breaking.. and more importantly, it's a safety risk, so please don't do it!
The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. Shifting the garments to redistribute the weight often helps with this. Also, the bag, itself, is a soft-cover duffel, and all sides are pliable. It's possible that during shipping or use, one or both of the sides may have been slightly bent, causing the bars, in turn, to lean. It's just a simple matter of bending the sides back to a completely perpendicular (90-degree) position with the bottom of the bag. Please send an image with both side bars up, but no top bar, to email@example.com. That image should be from a straight-on angle, showing the entire bag, bottom to top with the thermal pouch side facing the camera.Glam'r Gear has never made the claim that the bars won't lean. It's a soft-cover duffel with telescoping bars, and it can and will happen sometimes. However, some simple adjustments make a big difference!Update, March 17, 2018:We've seen lots of photos of girls sitting on the bag. While it's definitely cute, we would advise NOT to do this, as that is verylikely to cause the bars to lean!
Yes, that is normal. It would require a larger hinge in order to prevent this, and a larger hinge would not fit back in when you slide the extensions back in to put the bar away. It does not affect function in any way, since that part of the bar is intended only to hang the curtain.
In an ongoing effort to constantly keep our bags stylish, from one production run to the next, we do sometimes make minor modifications... also, although we make every effort for consistency, the color shades do have minor variations between manufacturing runs.
What a great question! Thank you for asking! Examples of things that may be considered to be a manufacturing defect include trolley handles that won't work at all, obvious, improper sewing that significantly affects the bag's function and/or aesthetics, an obvious, large mark/stain on the fabric, top bars that are missing the hinges, hardware (nuts/bolts, etc.) that has not been installed properly, zippers that are missing pulls.
Things that are not considered to be manufacturing defects include bending of the side supports of the bag (they're intentionally semi-flexible, as the bag is a soft-sided duffel after all), the materials used in manufacturing are intentional and by default not a manufacturing defect (for example, if a frame that supports a wheel breaks, it is due to some sort of impact or other external cause - the material cannot and does not spontaneously become broken on its own), drooping or loose extensions on the garment-hanging bar (there's a FAQ about this specific topic!), and tiny flaws in the fabric (we don't warrant or represent that our bags will be 100% cosmetically flawless).
We take a detailed look at each situation, case-by-case, so if you have anything about which you are concerned, we want to hear about it, with photos and/or video that clearly demonstrates your cause of concern. Even if it's not covered by the warranty, we'll have a solution!
The fabric for both the black Changing Stations as well as the colors/sparkly ones is quite durable, and has been tested under extreme temperature conditions. The fabric does not rip/tear unless it's snagged on something then forced, the same as any bag of any material.
We love to share images and videos of your dancer!Please post the pictures and/or videos into your own social media accounts, and be sure to TAG US!Facebook: @glamrgearInstagram: @glamrgearBy doing so, you're granting us permission to re-post and share! :)
Great question! One of the simplest ways is to lay it diagonally, across the top of your items.Another way is to store it the same way that we ship it, as shown here:Or, if your bag is packed, it can also be stored in the same way on top of your items:
The invisible range is a more luxurious fabric with heat bonded
seams ( done by hand) that are not only very comfortable but give a
very nice “no show” look. The fabric and the methodology is more
The Seamless is knitted all in one piece including the waist
and leg elastication – it’s different but not in the same class as the
invisible. Its called seamless as it is knitted in one flat piece – but
with a brief ( as opposed to a T shirt type top) there is actually a
seam where it is joined together between the legs – other than that
there are no other “joins” viz. on the waist and on the sides.
Sure! Just place the order for the accessories and in the 'Special Requests' text area on the 'Cart' page for the new order, ask us to combine your orders. As long as your accessories can fit inside the bag, we'll refund the shipping on the new order and combine ship them!
If glamrgear.com has a sale or coupon within 7 days after the date of your purchase*, we will match the deal and refund the difference in price in the form of store credit (e-gift certificate). Such request to match the price must be made while the new sale or discount is still active.
If the offer is a "BOGO," then you must pay shipping on the item to redeem the offer. If you have used a monetary discount on the original purchase and wish to redeem the "BOGO" item, then you'll need to repay that monetary discount, and pay shipping on the "BOGO" item (as coupons do not stack, so you would have had to choose one offer or the other).
We do not match prices with any 3rd-party merchant, including retail stores, flash sale sites, or online vendors.
Clearance, inventory-reduction, show specials, and major holiday sales and promotions (such as "Black Friday") are excluded from this policy.
To participate in any "show special," you must be physically attending that show and place the order on site.