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We recommend using only a water-dampened cotton cloth to clean your changing station.  If necessary, you may try diluted acetone or nail polish remover.

Spills happen. So, we have made the thermal pouch removable!  If you have a spill, be sure you remove the thermal pouch immediately, clean it, and dry thoroughly before placing it back into the bag.

If your mirror has an adhesive residue on it, use WD-40 and a cotton cloth to clean. WD-40 seems to work better on the acrylic than Windex or other cleaners!

We recommend that you  check/clean wheels often, and try to avoid rolling your bag through carpeted areas, unless it is very low pile carpeting.  Sometimes, carpet fibers and/or hair may get stuck in the wheels, and it could cause them not to roll.  If you continue to move your bag when a wheel is stuck, it will cause damage to the wheel and potentially to the frame of the bag, itself, which is damage not covered by warranty.  Clear any obstructions immediately before continuing to roll the bag.

Please try not to roll your bag over rough terrain, and absolutely do not drag it up/down stairs (this will void the warranty), and be careful not to accidentally drop the bag.

Whenever possible, roll your Changing Station on all four wheels, evenly distributing the weight (rather than tipping and rolling on the back two).

If you do need to replace the wheels, we offer them for sale!

https://glamrgear.com/collections/replacements/products/wheel

We recommend that you try to keep the weight on the garment-hanging bar to 30-lb or less!

We use the same handle on both sizes of Changing Station.  Because the large bag is taller than the standard, it simply appears to be shorter on the large bag!  Here, take a look!

Great question!  Please check the following link to see if there are any authorized retailers in your area.  If not, be sure to ask your local stores to carry Glam'r Gear™!

We pack those in the same pocket where the privacy curtain is (zippered pouch on the inside of the top cover).  Please check that area. It might be hiding somewhere in the curtain.

In later models, they are found on pegs on each side of the bag!

We had some early prototypes in other colors.   Other colors seen may be archived images of early prototypes that are not available. 

Not all colors are ones we offer all the time.  Blue, for example, is temporarily retired.  We try to introduce at least one new color each season, though!

The structural integrity of telescoping elements naturally decreases the further they are extended, and it is possible that you may experience some leaning while in use. Shifting the garments to redistribute the weight often helps with this.  Also, the bag, itself, is a soft-cover duffel, and all sides are pliable.  It's possible that during shipping or use, one or both of the sides may have been slightly bent, causing the bars, in turn, to lean.  It's just a simple matter of bending the sides back to a completely perpendicular (90-degree) position with the bottom of the bag.  Please send an image with both side bars up, but no top bar, to glamrgear@gmail.com.  That image should be from a straight-on angle, showing the entire bag, bottom to top with the thermal pouch side facing the camera.Glam'r Gear has never made the claim that the bars won't lean.  It's a soft-cover duffel with telescoping bars, and it can and will happen sometimes.  However, some simple adjustments make a big difference!Update, March 17, 2018:We've seen lots of photos of girls sitting on the bag.  While it's definitely cute, we would advise NOT to do this, as that is verylikely to cause the bars to lean!

Yes, that is normal.  It would require a larger hinge in order to prevent this, and a larger hinge would not fit back in when you slide the extensions back in to put the bar away.  It does not affect function in any way, since that part of the bar is intended only to hang the curtain.

Great question!

If you're outside on a windy day.. so your privacy doesn't get "blown away"!

Yes!  Glam'r Gear™ has pouches along both sides of the inside of the bag

Yes, it does!  Please see the full details here.

Great question!  The black Glam'r Gear™ is made with a durable canvas sort of material which is different from our sparkly bags.

We welcome group orders, and we'll work with you for fundraisers or any other event.  Please feel free to email us, glamrgear@gmail.com, or info@glamrgear.com, or give us a call at 1-816-875-9887!

It doesn't have to be against a wall, but a wall certainly does provide a 4th side of privacy. ;)

The fabric for both the black Changing Stations as well as the colors/sparkly ones is quite durable, and has been tested under extreme temperature conditions.  The fabric does not rip/tear unless it's snagged on something then forced, the same as any bag of any material. 

We love to share images and videos of your dancer!Please post the pictures and/or videos into your own social media accounts, and be sure to TAG US!Facebook:  @glamrgearInstagram:  @glamrgearBy doing so, you're granting us permission to re-post and share! :)

Great question!  One of the simplest ways is to lay it diagonally, across the top of your items.Another way is to store it the same way that we ship it, as shown here:Or, if your bag is packed, it can also be stored in the same way on top of your items:

Please let us know as soon as possible at glamrgear@gmail.com, and we'll cancel your original order.  Then,, simply place your order again, being sure to order exactly what you had intended.

Sure!  Just place the order for the accessories and in the 'Special Requests' text area on the 'Cart' page for the new order, ask us to combine your orders.  As long as your accessories can fit inside the bag, we'll refund the shipping on the new order and combine ship them!

If glamrgear.com has a sale or coupon within 7 days after the date of your purchase*, we will match the deal and refund the difference in price in the form of store credit (e-gift certificate).  Such request to match the price must be made while the new sale or discount is still active.

If the offer is a "BOGO," then you must pay shipping on the item to redeem the offer.  If you have used a monetary discount on the original purchase and wish to redeem the "BOGO" item, then you'll need to repay that monetary discount, and pay shipping on the "BOGO" item (as coupons do not stack, so you would have had to choose one offer or the other).

We do not match prices with any 3rd-party merchant, including retail stores, flash sale sites, or online vendors.

Clearance, inventory-reduction, show specials, and major holiday sales and promotions (such as "Black Friday") are excluded from this policy.

To participate in any "show special," you must be physically attending that show and place the order on site.

*Flash sales excluded

If we are notified that there is a chargeback from your bank on your order, it is considered a cancelled order.  We do not follow-up, nor do we accept any other credit/debit cards as a form of payment.

Our normal order processing time is within 2 business days, when an item is in stock (3-4 business days when personalized patch is ordered).

If you need faster service than this, please choose "Standard Shipping With RUSH Processing" as your shipping method.  It is an additional $20 for rush service.

If you do not see this method of shipping, please enter notes on the checkout page requesting rush service, and we'll send you a Paypal payment request for $20.

You may view our policy here:  https://glamrgear.com/pages/return-exchange-policy