Search Help Topics about Glam'r Gear Products

We recommend using only a water-dampened cotton cloth to clean your changing station.  If necessary, you may try diluted acetone or nail polish remover.

If your mirror has an adhesive residue on it, use WD-40 and a cotton cloth to clean. WD-40 seems to work better on the acrylic than Windex or other cleaners!

We recommend that you  check/clean wheels often, and try to avoid rolling your bag through carpeted areas, unless it is very low pile carpeting.  Sometimes, carpet fibers and/or hair may get stuck in the wheels, and it could cause them not to roll.  If you continue to move your bag when a wheel is stuck, it will cause damage to the wheel and potentially to the frame of the bag, itself, which is damage not covered by warranty.  Clear any obstructions immediately before continuing to roll the bag.

Please try not to roll your bag over rough terrain, and absolutely do not drag it up/down stairs or curbs, and be careful not to accidentally drop the bag, such as when unloading from your car.

Whenever possible, roll your Changing Station on all four wheels, evenly distributing the weight (rather than tipping and rolling on the back two).

If you do need to replace the wheels, we offer them for sale!

https://glamrgear.com/collections/replacements/products/wheel

We use the same handle on both sizes of Changing Station.  Because the large bag is taller than the standard, it simply appears to be shorter on the large bag!  Here, take a look!

Great question!  Please check the following link to see if there are any authorized retailers in your area.  If not, be sure to ask your local stores to carry Glam'r Gear™!

We pack those in the same pocket where the privacy curtain is (zippered pouch on the inside of the top cover).  Please check that area. It might be hiding somewhere in the curtain.

In later models, they are found on pegs on each side of the bag!

Great question!  In essence, the bags are soft-sided duffels, and by design all of the sides are semi-pliable.  When creating the bag, we were seeking a balance between durability and light-weight.   Sure, we could have designed them to be built like tanks, but the empty weight would simply, then, not be acceptable!

That said, if the long side of your bag has bent, simply push it back into proper position, and you'll be good to go!  As long as the sides are not repeatedly bent back and forth, they will retain their strength.  IF the side support  has somehow broken, please email us at glamrgear@gmail.com with a photo and your order number, we'll review, and we have a fix for that as well. 

To help prevent the sides from bending in the first place, here are a few ideas that may be helpful, but are not meant to be an exhaustive list:   please do not carry the bag on your side, where it might be resting on your hip.  Instead, use the handle on the top of the bag (opposite side from wheels) to carry the bag vertically.  Also, be careful when loading in/out of your car.  Airline travel could also cause this, as the baggage handlers are not gentle. We think it's absolutely adorable when we see photos of little dancers sitting on or playing inside the bags.. but this is a BIG NO-NO!  Our bags are not designed for this, and this can also lead to the sides bending or breaking.. and more importantly, it's a safety risk, so please don't do it! 

We had some early prototypes in other colors.   Other colors seen may be archived images of early prototypes that are not available. 

Some colors are discontinued.  Royal blue, for example, is temporarily retired. 

Great question!

If you're outside on a windy day.. so your privacy doesn't get "blown away"!

We welcome group orders, and we'll work with you for fundraisers or any other event.  Please feel free to email us, glamrgear@gmail.com, or info@glamrgear.com, or give us a call at 1-816-875-9887!

What a great question!  Thank you for asking!  Examples of things that may be considered to be a manufacturing defect include trolley handles that won't work at all, obvious, improper sewing that significantly affects the bag's function and/or aesthetics, an obvious, large mark/stain on the fabric, top bars that are missing the hinges, hardware (nuts/bolts, etc.) that has not been installed properly, zippers that are missing pulls.

Things that are not considered to be manufacturing defects include bending of the side supports of the bag (they're intentionally semi-flexible, as the bag is a soft-sided duffel after all), the materials used in manufacturing are intentional and by default not a manufacturing defect (for example, if a frame that supports a wheel breaks, it is due to some sort of impact or other external cause - the material cannot and does not spontaneously become broken on its own), drooping or loose extensions on the garment-hanging bar (there's a FAQ about this specific topic!), and tiny flaws in the fabric (we don't warrant or represent that our bags will be 100% cosmetically flawless).

We take a detailed look at each situation, case-by-case, so if you have anything about which you are concerned, we want to hear about it, with photos and/or video that clearly demonstrates your cause of concern.  Even if it's not covered by the warranty, we'll have a solution!

It doesn't have to be against a wall, but a wall certainly does provide a 4th side of privacy. ;)

The invisible range is a more luxurious fabric with heat bonded seams ( done by hand) that are not only very comfortable but give a very nice “no show” look. The fabric and the methodology is more expensive.

The Seamless is knitted all in one piece including the waist and leg elastication – it’s different but not in the same class as the invisible. Its called seamless as it is knitted in one flat piece – but with a brief ( as opposed to a T shirt type top)  there is actually a seam where it is joined together between the legs – other than that there are no other “joins” viz. on the waist and on the sides.

Please let us know as soon as possible at glamrgear@gmail.com, and we'll cancel your original order.  Then,, simply place your order again, being sure to order exactly what you had intended.

Sure!  Just place the order for the accessories and in the 'Special Requests' text area on the 'Cart' page for the new order, ask us to combine your orders.  As long as your accessories can fit inside the bag, we'll refund the shipping on the new order and combine ship them!

If glamrgear.com has a sale or coupon within 7 days after the date of your purchase*, we will match the deal and refund the difference in price in the form of store credit (e-gift certificate).  Such request to match the price must be made while the new sale or discount is still active.

If the offer is a "BOGO," then you must pay shipping on the item to redeem the offer.  If you have used a monetary discount on the original purchase and wish to redeem the "BOGO" item, then you'll need to repay that monetary discount, and pay shipping on the "BOGO" item (as coupons do not stack, so you would have had to choose one offer or the other).

We do not match prices with any 3rd-party merchant, including retail stores, flash sale sites, or online vendors.

Clearance, inventory-reduction, show specials, and major holiday sales and promotions (such as "Black Friday") are excluded from this policy.

To participate in any "show special," you must be physically attending that show and place the order on site.

*Flash sales excluded

Our normal order processing time is within 2 business days, when an item is in stock (3-4 business days when personalized patch is ordered).

If you need faster service than this, please choose "Standard Shipping With RUSH Processing" as your shipping method.  It is an additional $20 for rush service.

If you do not see this method of shipping, please enter notes on the checkout page requesting rush service, and we'll send you a Paypal payment request for $20.

You may view our policy here:  https://glamrgear.com/pages/return-exchange-policy

12222 Blue Ridge Ext

Grandview, MO 64030